01
Booking
The reservation arrives from your HMS by webhook.
Fireclay Guest Experience App
The whole guest journey, on the system you already run.
A white-labelled layer over your hotel management system. It takes the guest from booking to review — check-in, upsells, the in-stay app, messaging, checkout — and writes every result back, so the front desk reads one truth.
No download and no app store. A guest opens the link they were sent, in the browser they already have.
The guest journey, end to end
02
Check-in
Details, passports and a signature, before arrival day.
03
In stay
Directory, ordering, messaging, key.
04
Checkout
Self-service, with a late checkout offered on the way out.
05
After
Happy guests to your public listing, unhappy ones to you.
How it fits
It does not replace your HMS. It wraps it.
The booking stays where it lives. Reservations mirror locally so a guest request never waits on a slow PMS call, and the results that matter travel back — check-in status, folio charges, checkout, and the review.
Two-way syncWebhooks in, writes back out, polling as a fallback.
Live availabilityRoom upgrades priced against the HMS at the moment they are shown.
One truth at the deskA check-in completed here appears as arrived there.
White-label per propertyPalette, logo and content belong to the hotel, not to us.
Modules
Turn on what the property needs. Nothing else exists.
Each module is a switch. Off, its endpoints are not registered and the guest app hides that section — there is no half-feature left for a guest to find.
Basic
Online check-in
Guest details, passport upload and verification, a registration card with e-signature, terms and consent. It replaces the check-in your HMS ships with, and pushes the status back to it.
- A document per traveller, not one per booking
- Arrival time and transport, so the desk can plan the morning
Basic
The in-stay guest app
A room directory, the hotel's own facilities with opening hours that are right at 20:45, mobile ordering, QR spots that deep-link into a section, and a mobile key once check-in is done.
- What is on nearby, with dates that expire themselves
- The key switched off where the locks are not connected
Pro
One inbox, every channel
WhatsApp, SMS, email and in-app chat in a single thread per reservation, sorted by whether the guest is in house. Translation both ways, and a reply grounded in the property's own content when nobody is at the desk.
Premium
Upsells that know the rate
Room upgrades priced against live availability, early check-in, late checkout, transfers and tables. Discount codes, a cart, and the charge landing on the folio — and breakfast never offered to a guest whose rate already includes it.
Pro
Reviews, routed
A satisfaction question before checkout decides where the review goes: your public listing, or a private note that reaches you instead of the internet. Either way it stays here, where you can answer it — the reviews screen in the back office, and a read-only feed for a PMS that wants to display them.
Packaging
Three tiers, built in that order.
Upsells depend on availability you can trust and a working payment and identity layer, so they arrive last rather than first.
Basic
The sellable minimum
- Online check-in with ID and signature
- In-stay guest app and directory
- White-label theming per property
Most complete
Pro
Basic, plus everything conversational
- Unified inbox across every channel
- Journey automations and scheduled messages
- Online checkout and review routing
Premium
Pro, plus the revenue engine
- Upsells, cart and discount codes
- Live-availability room upgrades
- Reports for the owner and the platform
Have a look inside.
The back office runs the property; the guest app is what the guest opens on their phone. This deployment carries demo data, so both are safe to click through.